Computer and information systems manager

Also called: Application Development Director, Computer Operations Manager, Computer Programming Manager, Computer Security Manager, Computer Systems Information Director

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Computer and Information systems managers plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.

Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
Review project plans to plan and coordinate project activity.
Assign and review the work of systems analysts, programmers, and other computer-related workers.
Provide users with technical support for computer problems.
Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
Recruit, hire, train and supervise staff, or participate in staffing decisions.
Stay abreast of advances in technology.
Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
Develop and interpret organizational goals, policies, and procedures.
Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
Review and approve all systems charts and programs prior to their implementation.
Prepare and review operational reports or project progress reports.
Evaluate data processing proposals to assess project feasibility and requirements.
Control operational budget and expenditures.
Purchase necessary equipment.
Manage backup, security and user help systems.

Work Context

Electronic Mail — 100% responded "Every day".
Structured versus Unstructured Work — 84% responded "A lot of freedom".
Work With Work Group or Team — 79% responded "Extremely important".
Face-to-Face Discussions — 64% responded "Every day".
Spend Time Sitting — 59% responded "Continually or almost continually".
Contact With Others — 58% responded "Constant contact with others".
Coordinate or Lead Others — 64% responded "Extremely important".

Work Activities

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Detailed Work Activities

Advise customers on technical or procedural issues.
Develop computer or information systems.
Coordinate operational activities with external stakeholders.
Analyze data to inform operational decisions or activities.
Develop organizational goals or objectives.
Direct organizational operations, projects, or services.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Coordination

Adjusting actions in relation to others' actions.

Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Time Management

Managing one's own time and the time of others.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Mathematics

Using mathematics to solve problems.

Persuasion

Persuading others to change their minds or behavior.

Operations Analysis

Analyzing needs and product requirements to create a design.

Instructing

Teaching others how to do something.

Management of Financial Resources

Determining how money will be spent to get the work done, and accounting for these expenditures.

Negotiation

Bringing others together and trying to reconcile differences.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Written Comprehension

The ability to read and understand information and ideas presented in writing.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Inductive Reasoning

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Problem Sensitivity

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning

The ability to apply general rules to specific problems to produce answers that make sense.

Near Vision

The ability to see details at close range (within a few feet of the observer).

Information Ordering

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Written Expression

The ability to communicate information and ideas in writing so others will understand.

Speech Clarity

The ability to speak clearly so others can understand you.

Fluency of Ideas

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Speech Recognition

The ability to identify and understand the speech of another person.

Originality

The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Category Flexibility

The ability to generate or use different sets of rules for combining or grouping things in different ways.

Number Facility

The ability to add, subtract, multiply, or divide quickly and correctly.

Visualization

The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

Mathematical Reasoning

The ability to choose the right mathematical methods or formulas to solve a problem.

Flexibility of Closure

The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

People interested in this work like activities that include ideas, thinking, and figuring things out.

They do well at jobs that need:

Achievement/Effort

Persistence

Initiative

Leadership

Cooperation

Concern for Others

Social Orientation

Self Control

You might use software like this on the job:

Operating system software

Linux
Shell script
UNIX
Oracle Solaris
Red Hat Enterprise Linux
Apple macOS
Hewlett Packard HP-UX
KornShell

Graphics or photo imaging software

Microsoft Visio
Adobe Systems Adobe Flash

Development environment software

Microsoft Visual Basic
Microsoft Visual Basic Scripting Edition VBScript
Microsoft Visual Studio
Microsoft .NET Framework
Microsoft Azure
Eclipse IDE
Common business oriented language COBOL
Integrated development environment IDE software
Assembler
Progress OpenEdge ABL
Apache Maven
K2 Business Process Automation
C

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Computer and information systems manager

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